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CUSTOMER EXPERIENCE

Improving customer experience (CX) can lead to customer satisfaction. We'll help you build a fresh approach to CX.

  • Listen to Customer Voice

    LISTEN to the customer

    Squeeze out ambiguity; plug in intelligence by way of listening to your customer through surveys. TrackBee can help you apply a powerful mix of questions and features aligned with your survey goals.

  • Understand the Loyalty

    UNDERSTAND customer loyalty

    Attracting a new customer can cost 5 times more than retaining an existing one. Turn this costly affair into a source or value. Customer surveys are key to maintain market lead. TrackBee helps you gain that competitive edge.

  • Take Actions

    Take ACTION

    Team up with TrackBee to collect data, interpret customer feedback; understand customer pain points; interact with the stakeholders in your organization for an optimized solution. Take a proactive approach to keep your business thriving.

  • Continuous Monitoring

    Continuous MONITORING

    The secret ingredient to make customers happy: consistency. This can be achieved through continuous monitoring, which leads to a significant increase in customer retention and loyalty. TrackBee continuously monitor parameters like NPS, CSAT & CES 2.0.

Customer Feedback
Collect Feedback on the Spot
COLLECT FEEDBACK ON THE SPOT

Want accurate feedback? Survey today and now.

Customer surveys are most effective when conducted immediately while the customers’ experience is fresh in the memory. We help you make the most of this moment, help you collect data that lends value to leverage intelligent business decisions.

EFFECTIVE CUSTOMER FEEDBACK COLLECTION

TrackBee offers various kinds of effective customer feedback collection systems. So you can focus on the vision of your company. Ready to accelerate?

  • Face-to-face Feedback

    Face-to-face

    Nothing replaces the human touch. Your waiting staff teaming up with TrackBee mobile or tablet app can make the customer experience more effective and memorable. TrackBee stores all responses in the central server and shares reports periodically.

  • Mobile POS Feedback System

    Mobile POS Feedback System

    Introducing Mobile POS can ensure guests share their feedback in just a few clicks. Install TrackBee app in a tablet, configure survey and handover to the customer at various touchpoints.

  • Using Table Tent

    Table tent

    TrackBee makes conducting surveys convenient. Generate QR code of the TrackBee survey; print it on Table Tent to seek customer feedback. All our surveys are mobile friendly. There’s no need to install the app.

  • Conduct Market Research

    Market research

    Outsource your field market research to our expert teams to conduct face-to-face surveys using TrackBee field app. We’ll do your field work, while you focus on key business planning and management.

Collect Customer Feedback Effectively

READY TO KNOW HOW WE CAN HELP?

The TrackBee Advantage

  • Qualified Professionals

    Wide-ranging industry expertise

    In today's competitive environment, the combination of human expertise and technology excellence is what sets us apart. We provide complete survey services under one umbrella with our team of qualified project managers, data scientists, IT developers, UI/UX developers, and mobile app developers, among other domain experts.

  • Greater Flexibility

    Energetic, flexible, start-up like environment

    We’re hands-on with every project. With our start-up like culture, flexibility, relentless focus and ingenuity, we get every job done. Where there’s no option, we go the extra mile to create a new solution.

  • Quick Turnaround

    Quick turnaround

    It’s the age of speed where time is money for enterprises. TrackBee’s cross-functional, agile team can plan, build, test and deploy an application in a short span, without compromising on the quality.

  • IT Enabled

    IT enabled research solution offering

    We manage and offer our own survey engine for online and mobile surveys. Our IT experts have the ability to put digital at the core and enable exceptional, fast and efficient solutions by developing applications, Excel Macro, online MIS/Dashboard and more.

  • IT Enabled

    TrackBee values

    TrackBee is built on core values – ethics, agility, adaptive, customer-centric, accelerated by technology, growth by tailored solutions, on-time delivery, accountability, focus and passion.

Looking for something that’s not listed here? Let’s chat. Please fill the form and let us know your queries.