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CUSTOMER FEEDBACK

Improve Customer Experience to increase Customer Satisfaction

  • Listen to Customer Voice

    Listen to Customer Voice

    Being a good listener can create trust and confidence. Listening to customer feedback is critical to the bottom line. It is the fuel for customer retention, employee fulfilment and growth of the company

  • Understand the Loyalty

    Understand the Loyalty

    Retaining customer is less expensive than acquiring new ones. Loyal customer not only ensure sales but also promotes your business to others and hence reduce marketing cost.

  • Take Actions

    Take Actions

    Interpret the customer interaction to understand the pain points. Interact with the stakeholders in your organization for an optimised solution.

  • Continuous Monitoring

    Continuous Monitoring

    Develop a proactive customer experience management programme and involve all the stakeholders who are part of the customer journey and continuously monitor parameters like NPS, CSAT & CES 2.0

Customer Feedback
Collect Feedback on the Spot
COLLECT FEEDBACK ON THE SPOT

To survey accurately, you need to survey immediately

Surveying customer immediately after the interaction is the best way to get reliable and accurate feedback.

Learn More
Collect Customer Feedback Effectively

Improve Customer Experience to increase Customer Satisfaction

  • Face-to-face Feedback

    Face-to-face feedback

    Your waiting staff may be the best person to talk to guests, develop a rapport and collect feedback using TrackBee mobile or tablet app. All responses stored in the central server and report shared with senior management periodically.

  • Mobile POS Feedback System

    Mobile POS Feedback System

    Introduce MPOS (Mobile POS) to enable the guest to share their feedback in just a few clicks. Install our TrackBee app in a tablet, configure your survey and handover to the customer at various customer interaction point.

  • Using Table Tent

    Using Table Tent

    Generate QR code of the TrackBee survey URL and print that on Table Tent to push customer feedback. No need to install the app. All surveys are mobile friendly.

  • Conduct Market Research

    Conduct Market Research

    Hire our field team to conduct a Market Research and conduct face to face surveys using our trackbee field app with prospective customers to understand their preferences and optimise your marketing accordingly.

Collect Customer Feedback Effectively

How can we help you?

If you’re looking for a feature that’s not listed here or want to chat about your requirements, please fill the form below

  • Qualified Professionals

    Qualified Professionals with Wide Industry Exposure

    With a team of dedicated Project Managers, Data Scientist, IT Developers, UI/UX developers, Mobile App Developer, Domain experts, we try to use the latest technology into our research.

  • Greater Flexibility

    Greater Flexibility & Start-up Like Environment

    We operate in a startup like environment and try to maintain greater flexibility with our clients be it cost, deadline or communication. We practice ‘We walk the extra mile to make our clients smile'.

  • Quick Turnaround

    Quick Turnaround in Execution

    Our cross-functional agile team can plan, build, test and deploy an application in a short span, without compromising on the quality.

  • IT Enabled

    IT Enabled Research Solution Offering

    We maintain our own survey engine for online & Mobile surveys and our IT team have a capacity to develop own web application, Excel Macro, online MIS/Dashboard, online panel implementation, etc.

Find out how we can help