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Case Study

Employee Ideation Community

  • Background

    The premier life insurer wanted to directly connect with its field staff in 120+ offices to understand real issues in Front-Line Process wrt Customer & Agent Footfall.

    Initially conceived as a survey panel, the solution finally evolved as a brainstorming platform to exchange ideas and best practices amongst branch ops staff.

  • Deployment

    The solution enables members to share their opinion (even anonymously) using online and mobile texts.

    Topics are chosen by crowd-voting and refined iteratively before results are shared with the decision makers as candidates for implementation.

  • Results

    A successful two month pilot with select branch staff has led to a full-scale roll-out with responsive mobile community accessible via Smartphones

Employee Ideation Community

Other Case Study

Bi Annual Agent Pulse

The company was conducting annual satisfaction surveys for its top agents, as the 'Voice of Customer'. The sample did not represent the population, and the 12 months feedback-action cycle was too long to support operating (tactical) decisions.

Bi Annual Agent Pulse

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  • Qualified Professionals

    Qualified Professionals with Wide Industry Exposure

    With a team of dedicated Project Managers, Data Scientist, IT Developers, UI/UX developers, Mobile App Developer, Domain experts, we try to use the latest technology into our research.

  • Greater Flexibility

    Greater Flexibility & Start-up Like Environment

    We operate in a startup like environment and try to maintain greater flexibility with our clients be it cost, deadline or communication. We practice ‘We walk the extra mile to make our clients smile'.

  • Quick Turnaround

    Quick Turnaround in Execution

    Our cross-functional agile team can plan, build, test and deploy an application in a short span, without compromising on the quality.

  • IT Enabled

    IT Enabled Research Solution Offering

    We maintain our own survey engine for online & Mobile surveys and our IT team have a capacity to develop own web application, Excel Macro, online MIS/Dashboard, online panel implementation, etc.

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