JavaScript is not enabled, please check your browser settings.

Conducting Market Research During Pandemic

by Admin | May 21, 2021

The COVID19 pandemic has affected people of all levels, irrespective of their demography. This has had major consequences on the economy, leading to dramatic changes in businesses and consumer behavior.


Companies had seen rapid shifts in consumers’ goals, challenges, psychology, behaviors, and situations, so they are adapting to the changing and immediate consumer/buyer needs with a cut-back on the planned research. Pushing towards online market research helps to capture such relevant information to identify the key strategies for revenue growth.

Recreating the consumer/buyer personas by empathetic online messaging, researched-back the databases to get the purchasing behaviors of the buyers and one-on-one consumer and client interviews would attract buyers largely. Exploring social media cannot be ignored to connect with the buyers. Passively taking note of consistent questions and comments, actively conversing with the consumers via comments, polls, surveys, and other engagement features on social media helps to associate with the consumers. 

Frequent phone calls to the consumers allow discussing their daily needs, problems, pains, and challenges. Such conversation helps to identify which product or service is best suited to the current needs. Focus group discussions provide the opportunity to ask questions that aren’t easy to solicit in a written survey. Live chats are cost-effective and do not require travel, and can reach a more geographically diverse group.

Online Focus groups provide ways to conduct research both face to face and synchronous text-based, implemented in the form of web chats. This approach helps to reach people of diverse geographies, which is very much required considering the situation.

Analysis of competitors' websites is the key to determine their business trends, ad campaigns, incentives-in-crisis, blog posts, social media posts, and target audience to redesign the products and business policies. This analysis is necessary to ensure the supply and distribution of essential products to all consumers to prevent a shortage of supply. More so it strikes a balance between the competitors to work in a cohesive and cooperative environment for smooth business operations.

The right kind of market research about the consumer's insights provides the resiliency needed to build a successful path towards recovery and rebound. 


The TrackBee Advantage

  • Qualified Professionals

    Wide-ranging industry expertise

    In today's competitive environment, the combination of human expertise and technology excellence is what sets us apart. We provide complete survey services under one umbrella with our team of qualified project managers, data scientists, IT developers, UI/UX developers, and mobile app developers, among other domain experts.

  • Greater Flexibility

    Energetic, flexible, start-up like environment

    We’re hands-on with every project. With our start-up like culture, flexibility, relentless focus and ingenuity, we get every job done. Where there’s no option, we go the extra mile to create a new solution.

  • Quick Turnaround

    Quick turnaround

    It’s the age of speed where time is money for enterprises. TrackBee’s cross-functional, agile team can plan, build, test and deploy an application in a short span, without compromising on the quality.

  • IT Enabled

    IT enabled research solution offering

    We manage and offer our own survey engine for online and mobile surveys. Our IT experts have the ability to put digital at the core and enable exceptional, fast and efficient solutions by developing applications, Excel Macro, online MIS/Dashboard and more.

  • IT Enabled

    TrackBee values

    TrackBee is built on core values – ethics, agility, adaptive, customer-centric, accelerated by technology, growth by tailored solutions, on-time delivery, accountability, focus and passion.

Looking for something that’s not listed here? Let’s chat. Please fill the form and let us know your queries.